Award for Excellence in Strategic Business Benchmarking Strategy Leaders has been awarded Connecticut's 2018 Spectrum Award for Excellence in Customer Service for the 3rd year in a row from City Beat News! Special thanks to our customer service team, and...
2019 Fairfield County Business Journal 40 Under 40 winners include Robyn Goldenberg, 31, director of marketing and business development at Strategy Leaders in Norwalk. 40 Under Forty ceremony celebrates Fairfield County’s brightest young talent. Norwalk’s LaKota Oaks hosted an array...
Episode Summary This week we're talking to Will and Nate Kelly from Kelly's Four Plus Granola here in Norwalk, CT about small business and what its like to be a leader in a privately held business!
"We know that it takes a year to get someone started in sales without a pipeline. However, we can’t afford to take that much of a hit training new salespeople to sell faster. We could pay more for the salesperson...
"Doing a lot of free service repairs for customers who break things. Some of it is in warranty and some not but we do it for free anyway to protect our reputation for providing a superior product. Our service costs...
"Had the sales meeting, great ideas, then . . . maybe not so much in terms of real measurable results. Accountability is important. Think our sales meetings may be too big picture. Having a discussion about where we’re going is...
"We’re taking steps to accelerate growth by acquisition to increase our value. But as we get into the opportunity there’s one surprise after another. Seems like it’s always something, and not necessarily good. Should we keep on pursuing the deal?...
Recruiting results are not good enough. We’re growing, and because we're not recruiting good employees fast enough, we struggled during our busy season. Nothing that our clients saw, but we lived with the stress. And we plan to continue to...
"The good news is, our company is growing. This is what we always wanted. But it’s scary for us, as owners, too. We worry a lot about maintaining control as the company grows. How do we keep in touch and...