What is Customer Relationship Management Software ( CRM Software )? I'm a small business, is this something I need to use?" Customer Relationship Management Software, also referred to as CRM, is any program that is dedicated to keeping track...
I'm having trouble staying focused. It's rough. Sales are down and bills are up. Talk of recession has me scared. I sit and worry. It's hard to pay attention and get things done. I'm having trouble sleeping at night. I'm...
Ours is a retail type of business. We had a very hectic holiday season. We went from standing around wondering what to do with our time, to being unable to service everyone and watching potential customers walk out the...
"We've just had a customer return a piece we made, that didn't work the way it was supposed to. Needless to say, the customer wasn't too happy, and neither am I. When I checked into production, I found that several...
How do I plan things out so they go more smoothly, for me and for my employees? It seems like we go through periods where things are really hectic - it seems like we get caught up in whirlwinds....
Question: I've been reading a lot of business advice books lately. Most talk about being on the alert for things to improve in the business. My question is, how do you figure out where to start?" Today's question comes...
Our family owned business is at a juncture. We manufacture and sell. We're pretty good at what we do. The shop is divided up into units, related to machine expertise. We sometimes struggle to stay on top of production. Also,...
Where does customer service belong? We're getting ready to clarify job descriptions, and one of the things we want people to focus on more is customer service. We're debating whether this job should report to sales or operations. What do...
"We are primarily a sales company. As owner, I take sales very seriously, and focus a majority of my time and effort on that. Can you please explain what you mean when you talk about Operations?" In general, Operations...