Tag: customer relations

Combining brands after an acquisition

Brand identity after an acquisition

"Just bought a product line from another company. It’s going to be a great growth opportunity for us, as we expose our clients to another solution that they can use every day. However, the brand identity after an acquisition is...

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building customer feedback into loyalty

Ensuring Customer Relationships

Rate providing a service for your customersEnsuring customer relationships is tough. Our people aren’t sure how to know if they’re done. Sometimes the customer calls back weeks later with a concern or complaint, and we have no idea how to...

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Trial and Error enough Marketing Share

Competing for Market Share

Ask Andi: We’re a small company competing for market share. However, most high-end clients want to use a larger company. How to get around that concern? Thoughts of the Day: Market share is a key indicator of a company's competitiveness....

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