How do we stay in touch with existing clients? Once we get an order it gets turned over to people in our operations department. They handle everything from customer questions to delivering on time and on budget. Once we deliver,...
"Just bought a product line from another company. It’s going to be a great growth opportunity for us, as we expose our clients to another solution that they can use every day. However, the brand identity after an acquisition is...
"Doing a lot of free service repairs for customers who break things. Some of it is in warranty and some not but we do it for free anyway to protect our reputation for providing a superior product. Our service costs...
Rate providing a service for your customersEnsuring customer relationships is tough. Our people aren’t sure how to know if they’re done. Sometimes the customer calls back weeks later with a concern or complaint, and we have no idea how to...
Ask Andi: We’re a small company competing for market share. However, most high-end clients want to use a larger company. How to get around that concern? Thoughts of the Day: Market share is a key indicator of a company's competitiveness....