Tag: customer satisfaction

How to Please Big Clients

  Big clients aren’t especially happy with us these days. We have been struggling with the big accounts. Not understanding their needs well enough? Or profitable enough? Sometimes not on time or coming in over budget? How do I prevent...

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Our Company's Future Voice

Address Online Customer Reviews Sincerely

  Our online customer reviews are suffering. What can we do? Thoughts of the Day: Excellent customer reviews have real value. Put someone who knows what they’re doing in charge, and then make sure they do their homework. Keep your...

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building customer feedback into loyalty

Ensuring Customer Relationships

Rate providing a service for your customersEnsuring customer relationships is tough. Our people aren’t sure how to know if they’re done. Sometimes the customer calls back weeks later with a concern or complaint, and we have no idea how to...

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Taking Care of the Customer

"My employees get busy working in the back of our retail shop and then don’t answer the phone or help out up front. How can I get the point across that we all have to take care of customers. Customers...

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