Recruiting results are not good enough. We’re growing, and because we're not recruiting good employees fast enough, we struggled during our busy season. Nothing that our clients saw, but we lived with the stress. And we plan to continue to...
Feels like the workforce pool is shrinking. We want to keep good employees who might get offers from other employers looking for talent. We want to link pay increases to results: you learn something, now you’re worth more money. What...
Our workplace accountability is lacking. We are deep into our busy season. We have a team of techs who work out in the field. It seems like there is no recourse if they screw up. We, the owners, pay...
Ask Andi: Many employees get comfortable then act like they're irreplaceable. They have grown into important roles. But that kind of attitude isn’t good for the company. Are long-time employees replaceable? Thoughts of the Day: Make great employees irreplaceable. Build...
Ask Andi: I rushed and hired the wrong new employee. It turned into a real headache. We clashed about nearly everything. From how to do the work, to who was responsible for what. It cost me time, energy, and lost...
Ask Andi: We are being yessed to death by a key employee. She tells us what she thinks we want to hear. We need to know what’s going on – good and bad. That way she – and we –...
Ask Andi: When recruiting, potential salespeople run when they learn they'll integrate lead generation with sales. I only have a couple of people on sales who make enough daily calls. The rest slack off or live in the hope they’ll...
Ask Andi: A reality sales check is needed. One exaggerates accomplishments. He tells stories about what he's done instead of getting more leads. Another's estimates are overly enthusiastic about what she can realistically close. She works hard but gets down...
Ask Andi: An realistic entrepreneur assessment reveals my Achilles Heel. I have a low tolerance for people who don't quickly get things that seem obvious to me. I am sure it gets me in trouble with clients, prospects, and employees....