Tag: employee management

Fixing Efficiencies in the Service Department

Our service department is a headache and as a small business that can spell disaster. Employees take more time than necessary to complete jobs, other times they skip parts of what they’re supposed to do. Some folks are often late, others forget to clock in. We need to change things around.

Thoughts of the Day: Start with a top down assessment. Set excellence as the standard. Make sure to use metrics to speak with facts about what’s going on. Build up teams to support what you’re trying to accomplish.

Using Shop Downtime to Your Advantage

At certain times of the year people in our shop aren’t working as much as we would like them to be. We want them to be busy. We have plenty of work year around. And it’s nice to have some downtime, but we don’t want people to get “soft” when things slow down. How can we best use the quite times?

Thoughts of the Day: Quiet times in the business are a great opportunity for reflection on what works well and what could be done better. Imagining the future is essential for any production that intends to stay profitable. Make time for training in order to upgrade skills and boost efficiency. Use the time to celebrate and prepare for what’s next.

Gain Control by Giving Up Control – trust your people, delegate

We have a lack of organization structure. Not everyone can be a manager. We might not recognize the candidate who can be a lead – and I’m not sure what a lead is, anyway. On the other hand, I can’t leave unless I give a list of things to do to people. They don’t take initiative to look around at what needs to be done. And when I come back half of stuff isn’t done and gets pushed back to me, and I get bombarded. What should I do?

Thoughts of the Day: Building organizational structure is one of the hallmarks of a stage 2 company. Figure out what you have to work with, and how best to organize that group of employees into more efficient units. Learn to delegate tasks and projects to teams. It’s important to make sure employees know where the company is headed, and the role they play in helping the business get there. Conduct regular meetings, and work with the teams to build a Next Action Steps List and review and discuss progress and hold ups.

It’s All On My Shoulders

I try to take on everything, fix everything, and I can’t keep doing that. I don’t see my family enough. I’ve become the roadblock to so many things at work. But if I don’t check in or step in…

Running Out of Gas

I usually think of our open invoices with clients as gas in the tank waiting to be put to use. Unfortunately our clients don’t seem to be paying their bills as fast as usual. It’s getting overwhelming. These outstanding…