Tag: engaging employees

Fixing Efficiencies in the Service Department

Our service department is a headache and as a small business that can spell disaster. Employees take more time than necessary to complete jobs, other times they skip parts of what they’re supposed to do. Some folks are often late, others forget to clock in. We need to change things around.

Thoughts of the Day: Start with a top down assessment. Set excellence as the standard. Make sure to use metrics to speak with facts about what’s going on. Build up teams to support what you’re trying to accomplish.

Getting the job done

We recently had one of our managers out for training. When he was away and no one was around to watch how things were going, a couple guys thought they could slack off. How do we get folks to understand that it’s about getting the work done, that’s their job?

Thoughts of the Day: Using time wisely is something that some people have learned how to do while others have not. Set goals to focus intention on the right objectives. Speak honestly about what’s expected, and whether those expectations are met, or not. Make sure the work has a purpose. Team up the less productive people with the most productive staff, so they can benchmark their performance and pace.