How do we make this business partnership work? The partner we thought we had has turned out not to be a true partner. We feel like they went behind our backs and directly approached our customers and employees. This, after...
SalsWhen it comes to selling, I’m figuring out that I have to think like a sales detective and not a typical salesperson. Do you have any suggestions on how to best do that? THOUGHTS OF THE DAY: Decide on who...
I have been told that culture shapes employee motivation. Motivation solutions increase performance. I’m not great at that – seems gratuitous. I’m busy and get my tasks done, no one pats me on the back. Why should I do more...
It’s time to rebrand the business – at least I think it is. We’ve been through a lot of changes the last few years in terms of customers, markets, services, and employees. Time to do a reality check on...
Office staff doesn’t know enough about our accounting practices. Or accounting in general for that matter. The accounting says they’re overwhelmed. If anyone in that department is out sick, they get behind. Space is limited in accounting. They’re dealing...
Facing family business succession, we need a plan. We’re dealing with a family member who should be retiring. Unfortunately, she still owns the stock and is very controlling. We want to take the company forward, but don’t have the...
We run a couple of different shift work schedules most days. We’re finding information doesn’t get shared. We end up duplicating effort as one shift re-does what another shift was supposed to do. Not everyone gets there at the...
Our business needs a succession plan. The strategy has been to recruit good people, promoting from within if possible. With the people in place who could play a significant role in the company’s next generation, we're ready. Next we...
How do we balance benefits and profits? We’re not sure what to do about health care. We’re worried about getting hit with increases in premiums this year. It could eat into our profits. How do we sort it out? Thoughts...