We need to lead the way to success. Especially with our least profitable division. They need some kind of direction, training, or guidance. How to achieve the goals they’ve set. Daily planning and priorities. What gives them the best...
Do I need to hire more salespeople? Our organization is growing. I want it to keep growing. We’re starting to plan for next year and the year after that. How do we figure out how many salespeople we will...
Big clients aren’t especially happy with us these days. We have been struggling with the big accounts. Not understanding their needs well enough? Or profitable enough? Sometimes not on time or coming in over budget? How do I prevent...
Last year didn’t build income. We didn't make that much money. We were grossing good money but have a lot of debts to pay off. Our bank account is low – a lot lower than I’m used to. I...
We need to manage office stress. I’m worried about how stressful it’s been around here lately. We’re short-staffed but still working at full speed. Our head of operations is visibly stressed. With everything that’s piling up, that person is starting...
We tried to provide support to a major client in an area where we suck. We got burned as a result. But they were the ones who insisted on all or nothing. Any suggestions for next time? Thoughts of...
We're having tough times in business. The business has been struggling. And consequently, so has my family. Things got really bad at home when I had to suspend my salary and didn’t take any distributions. We’re working hard to...
In customer service, when there's a problem, someone panics. When managers/owners throw a call to us, we're at a disadvantage. We’re already set up to lose. And the customer can smell blood. Thoughts of the Day: Fix customer service...
Our online customer reviews are suffering. What can we do? Thoughts of the Day: Excellent customer reviews have real value. Put someone who knows what they’re doing in charge, and then make sure they do their homework. Keep your...