Ask Andi: We overlook the power of acknowledging our people. What a lesson. Eyes wide open now. How do we build this into culture? Thoughts of the Day: Acknowledge your people. It's is a powerful tool. So is appreciation. Build...
Ask Andi: An realistic entrepreneur assessment reveals my Achilles Heel. I have a low tolerance for people who don't quickly get things that seem obvious to me. I am sure it gets me in trouble with clients, prospects, and employees....
Ask Andi: What's the right amount of overtime? We are spending $3,500-$4,000 a week in overtime. It's becoming a habit that's costing some serious money. Bet we could cut out $100k per year if we cut out overtime. But, I...
We're expecting staff turnover this spring, for a variety of reasons, including sickness, maternity leave and people moving on to other jobs. We want to be sure the transitions are as smooth as possible. You've written before about the importance...
One of my guys from the field is now helping me with sales. He's pretty good at it and wants to do more. My concern is that as the season builds, I'll need him back in the field. I fear...
We have problems with our staff. We've lowered our standards, accepted mediocrity. If a person doesn't want to do something, we don't deal with it. I can't just throw more people at the problem, or I'll go broke. How do...