Our service department is a headache and as a small business that can spell disaster. Employees take more time than necessary to complete jobs, other times they skip parts of what they’re supposed to do. Some folks are often late, others forget to clock in. We need to change things around.
Thoughts of the Day: Start with a top down assessment. Set excellence as the standard. Make sure to use metrics to speak with facts about what’s going on. Build up teams to support what you’re trying to accomplish.