I would love to just say “no” to one of our better customers who is unfairly demanding and not that great in terms of profit. They buy a lot of what we produce, but I can get past that...
We've got a cash crunch coming up. We have a big contract and they're not making payments. We have expenses that depend on this money being paid on time. Plus new work is coming in that needs our attention. Our...
If an employee or management were to get sick, we'd need a replacement plan. What would employee cross-training look like? Thoughts of the Day: Employee cross-training gets your people ready to step into another job and reduce personnel crises....
As a small business owner, I struggle with quoting prices and scheduling. I end up overpromising to the customer, stressing out my people, and hurting the bottom line. I underestimate the work involved. That puts pressure on my employees...
Have been slowly losing revenue from our biggest account. Lost sales are now starting to hurt our business. I just don’t know where to go from here. It’s been a huge part of our business for a long time....
I’m afraid to hire employees, only to lay them off. Problem is I’m working more than I should be. I’m sure you’ve been to the same place. How do I get past the fear? Thoughts of the Day: Read your...
We have some things in the pipeline, but not what we need to meet our goals; not knowing where the sales goals are going to come from just gnaws at me. What does building a sales pipeline mean? Thoughts of...
We're having trouble with commercial sales. As a successful small construction business, we’ve had a strong residential client base for a long time. Now we’re trying to diversify by getting into the commercial and light industrial sales. We’re finding...
Can’t give you specific numbers on what’s in our sales pipeline. Don’t know how that relates to what we need for business in order to be healthy. Seems too complicated to try and put it all together. Thoughts of the...