We're having tough times in business. The business has been struggling. And consequently, so has my family. Things got really bad at home when I had to suspend my salary and didn’t take any distributions. We’re working hard to...
In customer service, when there's a problem, someone panics. When managers/owners throw a call to us, we're at a disadvantage. We’re already set up to lose. And the customer can smell blood. Thoughts of the Day: Fix customer service...
Our online customer reviews are suffering. What can we do? Thoughts of the Day: Excellent customer reviews have real value. Put someone who knows what they’re doing in charge, and then make sure they do their homework. Keep your...
Worried that employees aren't listening to me. If they’re not going to listen to their boss, who are they going to listen to? How can I keep from getting pushed out of the way? Thoughts of the Day: If...