We recently had a manager out for training when employees slacked off. How do we deal with employees that slack off when we count on them to get the work done? Their underperformance affects us all. Thoughts of the Day:...
Want to have our field people get out the door faster. Some arrive late, and when they do punch in they take their time getting on the road. The field crews can’t get their work done and we can’t make...
We have been struggling with personal issues on business time. For me, it’s a family illness. For a key employee, it’s a relationship that’s not going so well. Another employee is facing financial difficulties. And a third has her head...
I’m not aggressive but I have to get it done. I’m a nice guy, but while I tend to see the best in other people, I know I also get walked on by vendors, customers, and sometimes even employees. How...
Ask Andi: A spotlight on operations shows our manager needs improvement. She doesn’t cut hours or hire anyone new. Employees she relies on aren’t fixing the problem. She funnels their work instead of getting new people up to speed. What...
Ask Andi: Our workload imbalance is costing us profits. Senior employees do too much work. Carry too much of the workload. It's costing us profits. Junior employees need to step up. How do we straighten this out? Thoughts of the...
Ask Andi: Employees' workplace attitude is to “wing it”. There's a lack of agreement on how things get done. We lack clarity. Have no clear chain of command. Inadequate communication, responsibility, and structure. What guidance do we need to turn...
Ask Andi: The business is quiet. I had operations gear up production to match sales projections. Except sales are coming in slower than expected. I don’t want to lose profits by keeping operations over-capacity. No telling when sales will catch...
Ask Andi: How do we delegate? I'm doing the work of four people. And I run this company. I want to step back so others may step up. Successfully. What do you have to say about it? Thoughts of the...