We run a couple of different shift work schedules most days. We’re finding information doesn’t get shared. We end up duplicating effort as one shift re-does what another shift was supposed to do. Not everyone gets there at the...
Big clients aren’t especially happy with us these days. We have been struggling with the big accounts. Not understanding their needs well enough? Or profitable enough? Sometimes not on time or coming in over budget? How do I prevent...
In customer service, when there's a problem, someone panics. When managers/owners throw a call to us, we're at a disadvantage. We’re already set up to lose. And the customer can smell blood. Thoughts of the Day: Fix customer service...
AWe need a culture of safety. Lately, we’ve been dealing with a lot of careless injuries. People on the job site and in the office, are getting hurt. I think a lot of it is unnecessary. Some of it is...
Rate providing a service for your customersEnsuring customer relationships is tough. Our people aren’t sure how to know if they’re done. Sometimes the customer calls back weeks later with a concern or complaint, and we have no idea how to...
We need to improve cooperation between departments. Sales wait until a job is booked to hand us another one to complete. We have no say in scheduling. We're told to make it work. We get blamed for problems, even though...
What drives productivity profit? If we hire another salesperson, operations would need to deliver. People are already working hard within available hours. They are worried about getting things done. Or fail to deliver. What happens when sales pick up? Thoughts...
We struggle to balance business. Balance the right number of employees and materials to make and deliver what we sell. Some days I’m trying to keep people busy. On other days to get things out the door on time. I’m...
Managing inventory is a big project. It takes time and manpower. Our last audit was three years ago. We know counts are off. How much value would we get from doing a complete inventory count? Especially when considering the...