Ask Andi

Letting Others Step Up

It’s hard to teach others how to do an exact act that you want preformed. I struggle with handing things over to others because I know how its done, how I want it done, and it often seems that…

Getting Social Media Payoff

As a small business, I can’t afford to waste money on social media. What we’re spending seems wildly disproportionate to what we’re getting. How can I manage social media and the vendors I work with?   Thoughts of the…

It’s All On My Shoulders

I try to take on everything, fix everything, and I can’t keep doing that. I don’t see my family enough. I’ve become the roadblock to so many things at work. But if I don’t check in or step in…

Enduring Customer Relationships Make Money

How do we stay in touch with existing clients? Once we get an order it gets turned over to people in our operations department to handle everything from customer questions to delivering on time and in budget. Once we…

Turning leads into closes

“Lots of activities but not enough closes. Lots of leads, just have to light a fire to get going faster to turn leads into work. How do we do that?” Thoughts of the Day: Good news is you have…

Interviewing done right

“We don’t have an interview process. We’re haphazard and I think that leads to some of the hiring problems we’ve had. Would like to get a lot better at interviewing and hiring the right people for my company. Can…

Getting the job done

We recently had one of our managers out for training. When he was away and no one was around to watch how things were going, a couple guys thought they could slack off. How do we get folks to…

Combining brands after an acquisition

“Just bought a product line from another company. It’s going to be a great growth opportunity for us, as we expose our clients to another solution that they can use every day. However, the brand transition is going to…

Get off the roller coaster of entrepreneurship

“After a few years of owning my own business, I feel like I’m living on the edge. I see opportunities and jump on them. I ride a roller coaster of ups and downs. I put some wins on the…

Gathering all the financial facts for a well-run business

Trying to figure out where I am, so I can plan out where I’m going with the business from this point forward. Up to now I didn’t have a strategy. I didn’t know my percentages in finance. I didn’t…

Getting new sales people off the ground

"Know that it takes a year to get someone started in sales without a pipeline. We can’t afford to take that much of a hit on getting a sales person starting up from scratch. Could pay more for the…

Drawing the Line on Free Service

"Doing a lot of free service repairs for customers who break things. Some of it is in warranty and some not but we do it for free anyway to protect our reputation for providing a superior product. Our total…