I got into a barter deal, and I think I might get burned. Since we started our deal, the folks on the other side got busy, and now they're not delivering what they promised. What can I do? Managing a...
"How do you lock in long-term clients? Do you make special deals so they don’t look elsewhere, or just provide the best service and continue to serve their needs?" This question comes from a growing firm in Westchester that’s...
"In running a business, one of my most important functions is growing a team that can grow sales. I have to learn more about my role as sales coach. How do I tap into the passions of my people?...
"We have some financial choices to make. There’s an opportunity to take over some space next door, but we also have other priorities, like growing sales and making sure everyone is producing as much as possible. Any suggestions on...
"How can I keep sales upfront and center for my operations staff? I have people who work with customers all day long and it scares me that they may perform their assigned work but leave new opportunity on the table."...
"As my company gets ready to grow again, I have to identify what makes a good customer. We have some good ones and some not so good ones, which are costing me money but I can't afford to let...
"We recently installed a CRM (customer relationship management) system and it's taking a lot of time and effort to get it where we need it to be. On top of that, I just found out one of my salespeople...
"It feels like we're in a spiral and that thing used to be a lot easier. We're trying to make sales, but it seems like everybody's feeling up against the wall. What are you seeing out there?" Today, it takes...
"We're a retail operation, with several stores in nearby towns. It feels like there's life out there, but there's still not enough traffic coming in our door. I'm worried about a seasonal slow down at the end of the...