Tag: employees

Fixing Efficiencies in the Service Department

Our service department is a headache and as a small business that can spell disaster. Employees take more time than necessary to complete jobs, other times they skip parts of what they’re supposed to do. Some folks are often late, others forget to clock in. We need to change things around.

Thoughts of the Day: Start with a top down assessment. Set excellence as the standard. Make sure to use metrics to speak with facts about what’s going on. Build up teams to support what you’re trying to accomplish.

Filling the Pipeline

  Hoping for big growth in sales this year. But it has to be more than a wish and a hope. Know we should do more pipeline management. Any suggestions on how to make this year successful? Thoughts of…

Demotion is never easy

We’re worried about how one of our supervisors is going to react. We don’t want to lose him, but we’re going to have to bring in a manager over him. This employee is clearly our star technical person. But…