We've been trying a lot of new things lately, in order to increase revenue and profit. Unfortunately, while revenue is up, profits are down. I'm getting discouraged. By now I thought we'd be making a lot more than we are....
It's always easy to point fingers. And lately I've seen a couple of my employees doing a lot of that. How do I get people to understand that it's not about the blame, it's about fixing the problem and learning...