Ask Andi: A spotlight on operations shows our manager needs improvement. She doesn’t cut hours or hire anyone new. Employees she relies on aren’t fixing the problem. She funnels their work instead of getting new people up to speed. What...
"We recently hired a new manager. Our cost of good sold was too high, and employees were not getting things under control. Now the employees are rebelling - going behind the new manager's back, telling me she's causing problems,...
"I want to learn about how to be a better manager of people. I have a technical background, and have not had any formal training in managing people. Sometimes I get frustrated and let my feelings show, or I get...