We're finding that it's really hard to change habits. We're implementing some new ways of doing things, and our people seem to be really resistant. We have good employees, it just seems like they're stuck in a rut. How do...
"It was tough going keeping existing customers and selling new opportunities in 2009. I hesitate to project an upswing for 2010. What do you think will happen to small businesses in the coming year?" Small business should absolutely forecast...