Where does customer service belong? We're getting ready to clarify job descriptions, and one of the things we want people to focus on more is customer service. We're debating whether this job should report to sales or operations. What do...
"My company is dealing with some production bumps. We produce most of what we sell, and get behind whenever a machine breaks down, or a worker is out sick. What would you suggest I do?" Optimum productivity levels are...