In customer service, when there's a problem, someone panics. When managers/owners throw a call to us, we're at a disadvantage. We’re already set up to lose. And the customer can smell blood. Thoughts of the Day: Fix customer service...
Our online customer reviews are suffering. What can we do? Thoughts of the Day: Excellent customer reviews have real value. Put someone who knows what they’re doing in charge, and then make sure they do their homework. Keep your...
I’m still not sold that I need to build an online presence. Personally, I could take it or leave it. I’m ready to give up on it, but my employees are pushing me to keep it up. I could be...