Our workplace accountability is lacking. We are deep into our busy season. We have a team of techs who work out in the field. It seems like there is no recourse if they screw up. We, the owners, pay...
A seasonal business rush made it really busy. Uncomfortably so because we were not prepared. I pushed hard to boost sales. But didn’t look at how we were going to handle the additional work. Now my employees are looking...
Worried that employees aren't listening to me. If they’re not going to listen to their boss, who are they going to listen to? How can I keep from getting pushed out of the way? Thoughts of the Day: If...
How do I avoid micromanaging? Someone suggested recently that I spend too much time plugging holes and fixing problems. I thought it was my job as owner to ensure things run well. I’m not my staff’s backfill; they are...
Business management is a challenge. It feels like we’ve never dealt with a bigger test than the one that’s facing us now. I’m optimistic but concerned about running into bigger challenges. Does running a business ever get easier? Thoughts...
We need to improve the employee experience. Our inexperienced team of people are eager and want to learn, and they do so quickly. We need to get them ready for a big seasonal push that’s coming within a few short...
We have key employees who are really important to the business. If one of them were to leave, or if something happened to them, we’d feel it. How do we protect the business from something happening to key employees? Thoughts...
We can't afford more staff. Our staff is working to full capacity and we need more staff. But we can’t afford that. How do we get over this hump? Thoughts of the Day: Afford more staff is a big step....
First-line supervisors are deficient in job performance reviews. Some employees don’t get proper feedback. They don’t get the recognition they deserve. They feel disgruntled or overlooked. We need to deal with this before anyone leaves for the wrong reasons. Thoughts...