We're finally growing and looking forward again! I know the business needs to change as we grow. Now I fear that it's the things we don't know that are going to get us into trouble. How do I impart knowledge...
I think our field guys could help us with leads, but I'm not sure how to go about getting them involved. They see clients all day long, and I'm sure there are opportunities for us to make proposals. Any suggestions?...
I know that if someone doesn't receive coaching they could fail. I'm trying to get my managers to understand that. Can you help me? This reader is talking about the need to train the trainers, the managers. She's quite correct...
“We've been cleaning up and simplifying how we do things. We're not at the point where we can pull a college student in and say, "Here's how you do this." Is it worth continuing to simplify, and if so,...
"We recently hired a new manager. Our cost of good sold was too high, and employees were not getting things under control. Now the employees are rebelling - going behind the new manager's back, telling me she's causing problems,...
"I have promoted a really good employee to a management position. I have also hired someone to take his old position. How do I go about training both individuals? The management position is relatively new. He has lots of potential,...