We're getting business in, but I wonder how much more we leave on the table. We could be in the field more to drive training with sales reps and managers. We're struggling to put together a sales rep training manual...
The good news is we’ve been growing. But we’re operating a company of 50 employees the same way as we worked when we were 20 employees. We're ready to do things better as we continue to grow. We want to...
I’m afraid to hire employees, only to lay them off. Problem is I’m working more than I should be. I’m sure you’ve been to the same place. How do I get past the fear? Thoughts of the Day: Read your...
I’m not aggressive but I have to get it done. I’m a nice guy, but while I tend to see the best in other people, I know I also get walked on by vendors, customers, and sometimes even employees. How...
Ask Andi: We’ve got to develop employee talent. We have a couple of employees we don’t want to lose who can’t grow where they are. Thoughts of the Day: Develop employee talent. I cannot emphasize enough the importance of this....
Ask Andi: A spotlight on operations shows our manager needs improvement. She doesn’t cut hours or hire anyone new. Employees she relies on aren’t fixing the problem. She funnels their work instead of getting new people up to speed. What...
Ask Andi: How do we change business behavior? We need to deliver results. Get better as a company. It's difficult to break old habits. How can I help employees build habits that matter? Thoughts of the Day: There are ways...
Ask Andi: We are getting ready to hire another key person to help with our growing operation. I can see that it would help to build a manual - for someone else to come on board - the instructions -...
Ask Andi: We train for business growth, but it's such a black hole! It's becoming more challenging as we add people. The repetitiveness drains me. How can I impart the knowledge I don't have? Training for the business growth you...