We didn't delegate sales, so better customers trust anyone but us. Few of our employees deal with clients. We wanted to be sure customers get the answers they needed right. We also wanted to be sure that customers wouldn’t follow...
Build a strong team. It’s sad that when a guy does it right that we get excited, our expectations are so low. We expect things to go wrong and somehow they do. It’s such a struggle. What can we do...
We haven’t had good luck building up sales by turning things over to salespeople. We give them leads they don’t turn into business. Later on, we find they didn’t follow up on the leads. Or they followed up but couldn’t...
Am I spread too thin multi-tasking? I'm called on to deal with problems that crop up as we try to deliver what’s been promised. Since I know more about how things work and have a broader view of where we...
Differentiate your business. We need a differentiator; as an industry, we’re being commoditized. We won’t be able to stay in business forever unless things change. Thoughts of the day: Offering something unique to differentiate your business boosts profitability and chances...
We know demotion is never easy. We’re worried about how one of our supervisors is going to react. We don’t want to lose him, but we’re bringing in a manager over him. This employee is clearly our star technical person....
Feels like over the last year I’ve put an extreme amount of effort into changing company culture. Things are getting better, but there’s still a ways to go. Still have people here who aren’t buying into it. Suggestions? Thoughts of...
Our ability to prioritize the workload is lacking. At certain times of the year, we need people in the field to work harder. When things pick up, we find certain people who are doing a lot more than others. This...
Making a profit on a new product launch can be a challenge. Had we not launched a new offer last year, we might have avoided losses in the past six months. But then we’d have one less thing to sell,...