communication Archives

Improve operations Manage, Match and Meet Customer Expectations

Sales

Operations must be Factored into Sales

Our sales and operations planning is not hitting the mark. Operations work hard, within the constraints of available hours. They take delivering on promises seriously and feel blindsided about last-minute job requests. They have no say in job scheduling or...

Operations

Workplace Attitude Wing It At Work

Ask Andi: Employees' workplace attitude is to “wing it”. There's a lack of agreement on how things get done. We lack clarity. Have no clear chain of command. Inadequate communication, responsibility, and structure. What guidance do we need to turn...

Human Resources

Getting on Board as Executive Assistant

Ask Andi: As a new executive assistant, I’m making my way. I feel like I’m on my own island, not doing a lot with others. If people are having meetings, I may not be included. I also don't know...

Sales

Are My Salespeople Too Comfortable?

Ask Andi: Our salespeople are too comfortable. A productive sales force is key to our future success. It’s time to get them in gear. How do we measure sales performance? Thoughts of the Day: There are two types of comfortable...

Managing a Young Workforce being yessed to death

Leadership

Say No to Being ‘Yessed’ to Death

Ask Andi: We are being yessed to death by a key employee. She tells us what she thinks we want to hear. We need to know what’s going on – good and bad. That way she – and we –...

Sales

Business Goals and How To Set Them

Ask Andi: How do you set business goals and track follow-through? Thoughts of the Day: Set business goals. Follow a process. Make goals challenging. Be specific. Brain dump. Create a list of unedited material. Then edit it. Work with others...

Operations

Keep up with Delivery Commitments

Ask Andi: Our delivery commitments concern me. Sales were up, and we struggled to meet our commitments. We're late heading into our slow period. I’m not sure what to do next. How do we get ready for an even stronger...

Marketing

Collect Information from Website Visitors

Ask Andi: I worry about stranger danger with website inquiries. We don’t know who we’re talking to. For all I know, it’s a competitor we’re sending information to. What should I send? How do I get them to tell me...

Entrepreneur AssessmentSpread Too Thin Time frames for Planning in Business

Leadership

Entrepreneur Assessment – Don’t be Overly Forceful

Ask Andi: An realistic entrepreneur assessment reveals my Achilles Heel. I have a low tolerance for people who don't quickly get things that seem obvious to me. I am sure it gets me in trouble with clients, prospects, and employees....

Tag: communication