Big clients aren’t especially happy with us these days. We have been struggling with the big accounts. Not understanding their needs well enough? Or profitable enough? Sometimes not on time or coming in over budget? How do I prevent...
Last year didn’t build income. We didn't make that much money. We were grossing good money but have a lot of debts to pay off. Our bank account is low – a lot lower than I’m used to. I...
We need to manage office stress. I’m worried about how stressful it’s been around here lately. We’re short-staffed but still working at full speed. Our head of operations is visibly stressed. With everything that’s piling up, that person is starting...
We tried to provide support to a major client in an area where we suck. We got burned as a result. But they were the ones who insisted on all or nothing. Any suggestions for next time? Thoughts of...
Our online customer reviews are suffering. What can we do? Thoughts of the Day: Excellent customer reviews have real value. Put someone who knows what they’re doing in charge, and then make sure they do their homework. Keep your...
How do we make good financial choices? Like most owners I talk to, we don't have enough money to do everything we want to do. The business is doing okay, although it's had some ups and downs. We'd like to...