We're having tough times in business. The business has been struggling. And consequently, so has my family. Things got really bad at home when I had to suspend my salary and didn’t take any distributions. We’re working hard to...
In customer service, when there's a problem, someone panics. When managers/owners throw a call to us, we're at a disadvantage. We’re already set up to lose. And the customer can smell blood. Thoughts of the Day: Fix customer service...
Our online customer reviews are suffering. What can we do? Thoughts of the Day: Excellent customer reviews have real value. Put someone who knows what they’re doing in charge, and then make sure they do their homework. Keep your...
We need to deliver business value. We’re not as productive as we can be. To be honest, it’s probably me, the owner, getting in the way. It just seems like we’re always busy but not making money the way...
Our sales and operations planning is not hitting the mark. Operations work hard, within the constraints of available hours. They take delivering on promises seriously and feel blindsided about last-minute job requests. They have no say in job scheduling or...
Business management is a challenge. It feels like we’ve never dealt with a bigger test than the one that’s facing us now. I’m optimistic but concerned about running into bigger challenges. Does running a business ever get easier? Thoughts...
We'd like new sales with our biggest client. We're almost finished with their project. It is the only project of that size coming in the door right away. How do we take this customer and turn that contract into new...
We struggle to balance business. Balance the right number of employees and materials to make and deliver what we sell. Some days I’m trying to keep people busy. On other days to get things out the door on time. I’m...
Managing inventory is a big project. It takes time and manpower. Our last audit was three years ago. We know counts are off. How much value would we get from doing a complete inventory count? Especially when considering the...