We need to manage office stress. I’m worried about how stressful it’s been around here lately. We’re short-staffed but still working at full speed. Our head of operations is visibly stressed. With everything that’s piling up, that person is starting...
We tried to provide support to a major client in an area where we suck. We got burned as a result. But they were the ones who insisted on all or nothing. Any suggestions for next time? Thoughts of...
We're having tough times in business. The business has been struggling. And consequently, so has my family. Things got really bad at home when I had to suspend my salary and didn’t take any distributions. We’re working hard to...
In customer service, when there's a problem, someone panics. When managers/owners throw a call to us, we're at a disadvantage. We’re already set up to lose. And the customer can smell blood. Thoughts of the Day: Fix customer service...
Our online customer reviews are suffering. What can we do? Thoughts of the Day: Excellent customer reviews have real value. Put someone who knows what they’re doing in charge, and then make sure they do their homework. Keep your...
Worried that employees aren't listening to me. If they’re not going to listen to their boss, who are they going to listen to? How can I keep from getting pushed out of the way? Thoughts of the Day: If...
Pay off debt or invest in hiring? I want to hire, but I get pushback because of cost. We do have a lot of outstanding bills to pay. If we owe people money we can’t hire until our debts...
. Setting goals that are common company-wide, we don’t have them. The goals we make seem loose. They don’t get transferred to the entire team. And we don’t take them seriously. There are no consequences to not meeting our goals....
We need to deliver business value. We’re not as productive as we can be. To be honest, it’s probably me, the owner, getting in the way. It just seems like we’re always busy but not making money the way...